Return, Refund & Cancellation Policy

At Airaverse.in, we aim to provide a smooth and trustworthy shopping experience that connects local vendors and customers.

Since we operate as a digital marketplace, the products sold on our platform are offered by independent vendors. Each vendor may have their own return and refund conditions, but the general policies below apply across the platform.

Return Policy

Eligibility for Returns

A return or replacement request can be raised if:

You received a defective, damaged, or incorrect product

The product does not match the description listed on the website

You received an incomplete order

Non-Returnable Items

Certain product categories are not eligible for return, including (but not limited to):

Perishable items (food, flowers, etc.)

Personal care or hygiene products

Customized, handmade, or personalized goods

Digital downloads or e-gift cards

 

Return Window

Return requests must be raised within 7 days of product delivery.

To be eligible for a return, the product must be unused, in original packaging, and with all tags intact.

Return Process

Log in to your Airaverse account.

Go to My Orders → Request Return for the respective product.

Upload images or proof (if requested).

Once the request is approved, the vendor or delivery partner will contact you for pickup.

 

Refund Policy

Once the returned item is received and inspected, the refund process will begin.

 

Refunds Are Issued:

To the original payment method (for prepaid orders)

As store credit or replacement (if chosen by customer)

 

Refund Timeline:

Prepaid orders: within 7–10 business days after approval

Cash on Delivery (COD) orders: refunds are issued to your provided bank or UPI account

Note: Refund timelines may vary based on vendor verification or payment gateway processing time.

 

Cancellation Policy

Customer Cancellations

Orders can be cancelled before they are shipped.

Once the product is dispatched, the cancellation option will be disabled.

To cancel, go to My Orders → Cancel Order.

 

Vendor Cancellations

Vendors may cancel an order if:

The product is out of stock or unavailable

The shipping address is invalid or unserviceable

If your order is cancelled by the vendor, you will receive a full refund.

 

Exchange Policy

Exchanges are allowed only for:

Wrong size or color (if applicable)

Damaged product received

You can raise an exchange request through the same return process.

 

Dispute Resolution

Airaverse acts as a facilitator between customers and vendors.

If a dispute arises regarding product quality, delay, or refund, our support team will mediate and assist both parties in reaching a fair resolution.

However, the final responsibility lies with the respective vendor selling the product.

 

Contact Us

For questions or assistance with returns, refunds, or cancellations:

airaverseofficialvja@gmail.com

Vijayawada, Andhra Pradesh, India